Policies and FAQ |
| PRICING: Please note that all prices are in is quoted in US dollars. Payment can be made by prior arrangement in pounds sterling through Paypal. Foreign orders must be paid for with Paypal account with confirmed address..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped as soon as possible, usually within 48 hours.
- If you are paying by credit card, your order will be shipped as soon as possible, usually within 48 hours.
- If you are using our option for a payment service, your order will be shipped as soon as possible, usually within 48 hours.
Normally, you should expect shipment to take about a week if you are in the US. All personal checks must clear the bank before shipment and that may further delay shipment 7-10 days. International shipments will take longer and be dependent on shipping method selection and the time customs and the postal service takes to deliver which we are not responsible for. DUE TO NON-PAYING CUSTOMERS,UNLESS PRIOR ARRANGEMENTS HAVE BEEN AGREED UPON, ALL ITEMS WILL BE HELD FOR YOU FOR 7 DAYS ONLY. AFTER THAT TIME THEY WILL RETURNED TO STOCK FOR RESALE. |
| SALES TAX: We will be adding sales tax to any order shipped to Washington state with amount based on your location. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. We will be happy to ship worldwide to any country not expressly prohibited by our international insurance policy and will quote prices for several shipping options at time of purchase. Please be advised that we have no knowledge of customs regulations in foreign countries and any customs charges are the sole responsibility of the buyer. Delivery times are estimates only because of the many variables involved in shipping internationally. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: If the item was damaged during shipping, buyer needs to keep all packing & original boxes and email us immediately with photos to begin damage claim process. Seller will provide any necessary paperwork to help buyer with his/her claim. Do not repack and do not mail the damaged items back to us unless asked to do so. There is no restocking fee. You will be refunded through your original payment method if granted. Postage costs will not be refunded.
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Layaway is always welcome. Terms are 20% down and balance paid within 3 months with a payment due each month. On large items terms are negotiable. Due to state laws payments cannot be made by credit card. Order cancellation or failure to complete incurs a 10% or $10.00 fee for the item being unavailable for sale, whichever is larger..............Coupons, discounts and free shipping offers cannot be applied to layaway orders. |
Thank you for shopping at Time Was Antiques!
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